Junior IT Officer
VillageReach, Mozambique

VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We develop solutions that improve equity and access to primary health care. This includes making sure products are available when and where they are needed and primary health care services are delivered to the most under-reached. Radical collaboration with governments, the private sector and other partners strengthen our ability to scale and sustain these solutions. Our work increases access to quality health care for more than 58 million people in Africa. VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.

As part a cross-cutting entity, this position will play a crucial role in supporting the day-to-day IT operations within our organization. You will work closely with the IT team to ensure the smooth functioning of our technology systems, assist with troubleshooting, and provide essential administrative support.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

• Technical Support: Provide first-level technical support to employees, including troubleshooting hardware and software issues, assisting with computer setup, and resolving basic IT-related inquiries.
• Hardware and Software Maintenance: Assist in the maintenance and inventory management of IT equipment, including computers, printers, and other peripherals. Ensure software installations and updates are performed efficiently.
• Documentation: Maintain accurate records of IT equipment, software licenses, and user accounts. Create and update documentation for IT processes and procedures.
• User Account Management: Assist in user account creation, modification, and deletion in various systems, ensuring proper access permissions and security protocols are followed.
• Network Assistance: Assist with basic network troubleshooting, including connectivity issues, and collaborate with senior IT staff to resolve more complex network problems.
• Inventory Management: Keep track of IT inventory, order necessary supplies, and ensure all equipment is properly labeled and organized.
• Office Support: Provide general administrative support to the IT department, including scheduling meetings, maintaining calendars, and assisting with IT-related projects as needed.
• Compliance: Assist in ensuring that the organization's IT policies and procedures are followed by all employees and that security protocols are upheld.

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

• Personal Motivation and Drive: Is self-directed in one’s approach to work but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.

• Collaboration amp; Effective Communication: Establishes and maintains effective relations with coworkers, partners amp; stakeholders, and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.
• Commitment to Diversity amp; Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach

• Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach.
• Solution Orientation amp; Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; con

Job Rewards and Benefits